1.All premade items will be shipped out within 3-7 business days upon receipt of payment normally.(except holidays)If the order can't be sent within 7 working days, please feel free to contact us.
Custom order's lead time frame is various from 2 weeks to 16 weeks,(custom cage order shipped in 12-16weeks,other custom order shipped in 2-4 weeks).If your order's lead time frame beyond this range,this is because there is a large backlog of orders. After all, we are a provider to support fully customized service,the speed of making is limited and constant.Therefore,when the order volume increases, it is obvious that the order fullfil cycle will be extended. welcome to contact us to inquire about your order status.For custom order,as long as the order has not yet started making, it is completely fine to apply for a refund/order cancellation based on " you don't want to wait anymore".Please contact us if you can't wait anymore,we are very fine to offer you refund. But if the order has already started production, please understand that the order cannot be cancelled or refunded.
2.All order can be tracked in this website https://www.17track.net/en
3.Standard free shipping,Post shipping way normally takes 7-20 business days for shipping.However,the shipping time may be extended for some remote areas and transport peaks.If this case happen,we hope you can understand because free shipping way is not guranteed on delivery speed.Express shipping service DHL/TNT/UPS/Fedex is optional, and the delivery time is guaranteed(3-7 days after shipping).
4.If the shippping address is a remote area for DHL/TNT/UPS/Fedex,the additional remote service fee shall be paid by buyer.We will notify you before shipment if the remote service fee cause.
5.You will be notified with the tracking number after your package has been shipped out.
6.All items are professionally packet with great care to ensure saft delivery.All parcel is packed discreetly,no sensitive information on the parcel,and no one knows what inside is.
7.We shall not take the responsibility for any shipping accidents,delays or other matters result from shippping carriers or force majeure reasons.
8.We don't ship to Islamic countries, like Afghanistan, Pakistan, Jordan, Libya, Kosovo, Iraq etc..